Last updated: September 2023
There’s no denying the ease of calling a ride directly to the airport to pick you up and drive you to your hotel. It allows you to skip the hassle of taxi lines, bus schedules and shuttle services. But the rules around ridesharing services can vary from airport to airport.
Both Lyft and Uber have optimized the in-app experience, allowing you to specify your terminal and door number at most airports, to help you clarify your pickup location. They also provide some on screen instructions for where you need to go if there are restrictions. If you ever have any doubt though, you can call your driver to confirm the best location to meet.
For those planning ahead, we’ve compiled airport pickup information for some the most popular business travel destinations so you know exactly where to go after you land.
Image via Uber
Austin
Austin–Bergstrom International Airport (AUS)
From the main terminal, follow signs for the rideshare pickup area located on the ground floor of the rental car garage. This can be accessible from the arrivals or departures floor.
From the south terminal, pickups are located curbside.
Boston
Logan International Airport (BOS)
Regardless of what terminal you land in, head to the Central Parking/Ride App Pickups upstairs via the elevated pedestrian walkways to catch your ride.
Charlotte
Charlotte Douglas International Airport (CLT)
Head to Arrivals/Baggage Claim lower level as you normally would to request your ride. Lyft and Uber can pick up passengers at Zone 4.
Chicago
O’Hare International Airport (ORD)
Now, for both domestic and international travelers, you’ll need to transfer to the Terminal 2 departures area using the Airport Transit System, which takes approximately five minutes and is available 24 hours a day, seven days a week.
Dallas
Dallas/Fort Worth International Airport (DFW)
Head to Arrivals as you normally would to request your ride. Lyft and Uber can pick up passengers at the green curbs or passenger pickup signs.
Las Vegas
McCarran International Airport (LAS)
From Terminal 1, you will go to T1 Parking and take the elevator up to Level 2 to meet your driver.
From Terminal 3, you will go to T3 Parking and take the elevator down to the Valet Level (V).
Los Angeles
Los Angeles International Airport (LAX)
LAX is undergoing a major transformation as they build a people mover train, a multi-modal transit station, new parking structure, and upgrade all terminals. Rideshare users walk or take a free LAX-it shuttle from the lower level (arrivals). Once in LAX-it, find your pickup point depending on which rideshare app you’re using.
Bob Hope Airport/Hollywood Burbank Airport (BUR)
To find your ride, go to the first island of the pedestrian curb outside of Terminal B – it is labeled “Rideshare Pickup Area.”
New York City
John F. Kennedy International Airport (JFK)
For Terminals 1-4 and 7-8, head outside from arrivals or baggage claim. Look for “Ride App Pick Up” or “Passenger Pick Up” signs.
For Terminal 5, proceed to the AirTrain via the Skywalk on Level 4. Take the AirTrain and exit at Terminal 7. Follow signs for Ride App Pick Up to Orange Parking.
LaGuardia Airport (LGA)
From Terminal A, rideshare pick up is located directly outside of, and across the street from, Terminal A.
From Terminal B, rideshare pick up is located on Level 2 of the Terminal B Parking Garage, located directly adjacent to Terminal B. Just follow the “Car Services” signs.
From Terminal C, rideshare pickup is at the ground/arrivals inner lane. Just follow the “Car Services” signs.
Newark Liberty International Airport (EWR)
Follow signs to “Ground Transportation” and “Baggage Claim.” Rideshare passenger pickups occur in the “arrivals” area on the curb closest to the terminal building.
Philadelphia
Philadelphia International Airport (PHL)
Proceed through baggage claim and follow the Ground Transportation signs for Ride App/Zone 7. Ride App pick-up zones are located outside of each Baggage Claim.
San Diego
San Diego International Airport (SAN)
If you fly into Terminal 1, exit baggage claim, use the new pedestrian crosswalk, with a traffic light to provide access to Ground Transportation resource. If you fly into Terminal 2, exit baggage claim ad use the main crosswalk to the Transportation Plaza. Ridesharing pick-up is located in the second lane on the right
Image via Red Bluff Daily News
San Francisco
San Francisco International Airport (SFO)
For terminals 1-3, follow signage up to Level 5 of the domestic parking garage. Some higher priced rideshare choices (i.e. Wingz) may be curbside on the Departures level.
International terminal guests should proceed to the Departures/Ticketing Level center island (Drop-Off zones 14-17 to be exact) for both pick ups and drop offs.
Oakland International Airport (OAK)
When you arrive in Terminals 1 and 2, follow the signs to the third curb, between stops 3C2 and 3C9.
San Jose International Airport (SJC)
After landing, head outside and follow signs to the rideshare pickup area. For Terminal A pickups, meet your driver outside of baggage claim at spot 1. For Terminal B pickups, meet your driver on the traffic island at spot 8 or 9.
Seattle
Seattle–Tacoma International Airport (SEA)
To take a Lyft or Uber from the Seattle airport, you need to exit on the arrivals level and meet your driver on the third floor parking garage. Some higher priced rideshare options may pick you up at your chosen door on the arrivals level.
Washington, DC Area
Baltimore-Washington International Airport (BWI)
Head to Departures level to request your ride. Select which door you would like your driver to meet you.
Washington Dulles International Airport (IAD)
Head to Arrivals level as you normally would, and exit the down ramp from doors 2, 4, or 6, and follow signs for Ride App Pickup.
Ronald Reagan Washington National Airport (DCA)
From terminal 1, travelers can meet their ride on the third (outer) curb.
From terminal 2, travelers can meet their ride on the Baggage Claim (Arrivals) Level -1st Floor on the outer curb.
About TravelBank
TravelBank delights the back office by getting the books closed faster and providing peace of mind that their employees are complying with policies and budgets, and the traveler by delivering a simple, modern booking and expense tool that takes the business out of business travel.
