Fandom Case Study: The Benefits of Incentivizing Employees with Rewards
– Ed Lu, CFO, Fandom
Travelbank Case Study:
The Customer
Fandom is a worldwide community for fans and creators to celebrate sports, anime, television, movies, entertainment, and games.
The Challenge
- Fandom employees were experiencing issues with booking on their previous solution. The user experience and user interface was not great.
The Solution
- TravelBank’s platform combined expenses and travel on a single platform with a great user experience.
The Results
- The fluidity and intuitiveness of the TravelBank app helps business travelers book faster.
- Rewards allowed the finance team to incentivize employees to save money when they book travel.
Video transcript
My name’s Ed Lu. I’m the CFO for a company called Fandom. It used to be known as Wikia. It’s a sister site to Wikipedia, same founder, but we’re now rebranded as Fandom.
What we’re trying to be is the world’s largest community for fans, creators, and consumers alike, for them to celebrate their passions around core cultures, such as sports, anime, television, movies, entertainment, games, and so on and so forth.
TravelBank, to me, solves a lot of issues we have, from both the T&E perspective, but also the expense perspective.
On the T&E side, we’ve had issues with booking, specifically the user experience, and the user interface has not been great. TravelBank has been a great solution, in that the fluidity and the intuitiveness of the app really helps our business travelers.
I love the fact that TravelBank has the reward piece, where you can incentivize your employees to basically save money on behalf of the company, and that’s something, as a CFO, I love.
