Recording Transcript:

Jot:

Thanks so much, Kate. Hi everyone. I’m Jot. I’m a designer on the TravelBank design team. And later on today, I’ll be doing a deep dive into a specific area of our product. More on that soon. Thanks, Kate.

Kate:

Thanks, Jot. Yeah, we’re very lucky to have him join us today, so I’m excited for you to see what he’s going to be talking about.

So today’s agenda, we’ll specifically be talking about how you can add transactions into your expense report, how you’re going to code these transactions and expenses. We’ll talk a bit about why it’s going to be important to merge transactions and expenses. And then of course just submitting the expense report as a whole. So a few reasons why TravelBank is going to be extremely helpful when it comes to submitting expenses. One, we want to maximize your productivity so you’ll be able to capture your receipts instantly and automatically generate expense reports and populate critical data fields that your company is requiring. So this will save you time and it’s also going to reduce errors. So for those of you that are submitting reimbursable expenses, reducing those errors, it’s just going to get you paid out even faster.

We want to give you better visibility. You’ll be able to see your transactions in one place if your company is using a corporate card feed, and that way you’ll also be able to track the status of your submitted expense reports.

We, of course, want to improve your experience when it comes to submitting expense reports too. It can be a tedious task at times, especially if you’re somebody that has quite a few receipts each month. So this way, you’ll be able to submit expense reports with one tap and receive your reimbursement payments directly to your bank account.

A few of these features that we will talk about today that we want to make sure that you’re using and you’re familiar with is, one, adding receipts in QuickScan. QuickScan is a newer feature to TravelBank, so really excited to go over this with you today. We will have a pretty big focus on this. We’ll be talking about how you can submit for mileage and repeat expenses, how you’ll code your expenses. Just keep in mind this is specific to your company, but we will be pointing out exactly what it will look like if your company requires more from you. We’ll talk about merging transactions and expenses. So for those of you that are not familiar with it, definitely want to pay attention to this piece. Submitting your expense reports and then, of course, how you can track the status of your expense reports so you know exactly where it is in the approval process.

Now, we’ll get into the fun stuff, take a look right into TravelBank. Just note here, I am in one of our demo accounts, so you all will not be submitting expenses from 2022. So just keep that in mind here. When you first log into TravelBank an expenses, under my card section, you are going to be able to see if your company has set up a corporate card feed, you’ll be able to see what your credit card is pulling transactions in. I can see that this card, it’s corporate and it’s a physical card versus if you utilize virtual cards. So that’s just one quick thing to check. But for today’s purpose, we are going to be living really under this Expenses and Transactions tab. As you can see, all of my expenses have been flowing in here from my corporate card feed that my company has set up for me.

Under this filter section, I will be able to see any of these expenses and transactions that are ready to submit, missing info, or if they’ve been deleted. The missing info one can be extremely helpful. If you are submitting a bunch of expenses within the month and you just want to see what ones you still need to maybe select the category for or add in the receipt, it will pull all those right into one filter for you. I’ll be able to filter on the type of expense, a specific date range. So if you are going to be going off just within the month or maybe you’re going within your credit card statement. And if you do happen to have more than one card assigned to you, you can also filter by card. So these filters will just help you narrow down exactly what of your transactions and expenses need action from you to be able to submit the expense report.

And with this Add section in the top right-hand corner, there’s a few different ways to add an expense. So of course we can see all of those transactions that are pulling in directly from the corporate card feed, but we’ll start at the top here. So QuickScan, this is the one that I said is pretty new feature to TravelBank. QuickScan is going to make your lives a lot easier here where we’ll be able to scan your receipts and capture the information within it, so you don’t have to be entering it.

So if I drag and drop a receipt right into this box, I can either keep it separate. So by keeping it separate, it assigns each receipt to its own expense, because I can select up to 10 files, or if I am selecting more than one receipt, I can combine them all to one expense. Since I just have one here, we’ll just keep that separate and go ahead and add this receipt. It’s scanning this receipt for me, so it is going to be looking at the amount, the merchant, the date, all the information that I would be required to put in myself.

So now we got our success here. And this Farmers Fishers & Bakers receipt is what I’d added. So I can quickly see the invoice number and since this is a restaurant, it also shows me what the tip amount is.

It automatically captures my merchant, my date, the amount, and then the payment method, so having it on a corporate card. What I’m going to be responsible for now is capturing the category. So this one would be for meals. And with each expense, if your company requires you to or gives you the option to split the expense, I can either keep this as a single expense or I can split it. So by splitting it, it lets me split it between departments or maybe by categories. Categories I see being used a lot in, for example, like hotels. So maybe you charge room service to your hotel room. So part of this expense is going to be for lodging. The other part might be for meals. So we can split the category and then you can also do it by percentage or by amount.

This location section here is how I talked about we’re going to want to start looking into the coding, and this will be dependent on your company. So if you do have questions on exactly why they’re asking for that certain information, just talk to your manager about it. But with the locations, this is a required field for me to select. So I would say where it’s for Location A, and then my description is optional for me to put in, but I could put in “Meeting with client at lunch.” And then we’d be able to add the split. So maybe this one needed to be split with the conference.

That’s how you would be able to split these. We’ll keep this one single, but as I mentioned, you’ll see if it’s required. I can see custom filter’s required for locations, and then we can save this expense.

And then as you can see, we’re still seeing this red part here. What that means is we’re missing a transaction. Since this is a corporate card, I am required to merge this with one of the transactions that has come through my corporate card feed. We’re going to talk about that in just a little bit here, but just as it will turn blue once it’s ready to be submitted. But if you do see that red, it just means something is missing.

For a manual expense entries, our first one here is going to be for personal cards, so those reimbursable expenses. I know we have a few people on today’s call that are only submitting reimbursable. So say we went to Starbucks, put this on our own card, we spent $15, we are still going to be required to select our category. We can split this expense, if needed. We will still be required to capture that custom field. And then if we want to put in a description, so “Breakfast while traveling.”

You can just assign to a general expenses expense report right now or if you had already created an expense report, we can just tie it to that expense report rate at this time, but we can do that later as well. And then with each expense, we can also select if it’s billable to a customer or not.

Adding receipts here. So we can drag and drop or we can choose a file. Just note that these are the five file types that we can accept for your receipt. Receipt requirement is also dependent on your company, so some companies require receipts for every single transaction and expense you’re putting in. Some might have a receipt threshold, so say anything over $50 requires a receipt. So if this is saying it requires a receipt, you’ll have to put that in there. If you have questions about when a receipt’s required or anything around that policy, once again, just talk to your manager or your admin and they’ll be able to give you that company-specific information.

But if we want to go ahead, we can drag and drop one of our receipts in here and we also have the option to add more, too. If we click into the receipt, once again, we can add more or we can delete this receipt. Maybe we grabbed the wrong one.

Go ahead and create this reimbursable expense. So as you can see, this is blue. Blue means we’re good to go. We’re not seeing that red exclamation point on the left. This is going to be ready to submit with our expense report.

Next is our corporate card non-reimbursable expense. So with this one, say we stayed out of Marriott, it was for lodging. Our room was $250. We’d be following the same exact process that we have already seen twice now of either splitting the expense or selecting our custom field and putting in a description, but we just want to make sure that this is sitting under corporate card if it was on our corporate card expense.

Our third option here is going to be mileage expense. Biggest thing to note with mileage and repeat expenses is you cannot use quick scan for it. So these are the two that we’ll have to go in and put in all the specific information for.

So for mileage, we’ll default of course to that category. We can put in our starting address. Just going to put in some very broad ones here, starting address and ending address. And then we can also add any stops that we need to. And we can say if it’s round trip or not.

What TravelBank will do from here is take the mileage and then we have a mileage rate already set up for your company. Once again, company-specific. Some companies go off the IRS mileage rate, others have their own specific policy, so your admins have entered in this mileage rate on the back end, so you do not have to worry about doing all that math, we’re just automatically going to do it on the miles driven. Based on your address, we will do the math of what your reimbursement would be. And since this would be reimbursable, we want to make sure that’s staying where our payment method is personal card/reimbursable. Adding in that same information we keep discussing. And then if you do need to add a photo receipt at all, maybe your company requires one for mileage, we can do that. You can add that in here or you can also just go ahead and, of course, see the map through the API that we have set up. So we’ll do all the work on this, just give us the addresses that you’re working with and we will take it from there.

Our fourth manual option here is going to be repeat expenses. This is extremely helpful if you have, of course, those repeat expenses that might be happening monthly, weekly, yearly. So thinking if you are a commuter and you get charged for parking in the garage on a monthly basis, definitely want to use repeat expenses for that. Maybe you pay for one of the subscriptions to HubSpot or Outreach, any of those that you’re getting charged on a monthly or maybe quarterly basis, being able to just have those expenses automatically populate for you. So if we go ahead and add, we can select how often. So if it’s daily, weekly, monthly, annually.

And then if we select weekly, we would select the day. Monthly, we’re going to select the date of the month. And then annually, we would select the exact date. One thing to note with monthly, if you are selecting the 29th, 30th, and 31st, we will default to the last day of the month. So if you selected the 30th, but it’s a month that there’s 31 days, we’ll be able to go to that last day.

We can put in our merchant, so maybe I get charged from Verizon every month for $90. So we would need to select our category, our phone, our custom fields, and then you can add from existing. So what that means is we can set this repeat expense from any existing expenses or card transaction. So we’re really just taking the work. We’re just making this a lot easier for you to not have to do so much work every single month or week or day to do these repeat expenses.

What would happen is I would get an email once this repeat expense is going to hit my account, say, “Hey, Kate. Your monthly repeat expense for Verizon, $90, is loaded into TravelBank.” All I would need to do then is go ahead and tie it to an expense report. I would not need to go in every single month, put in the amount, put in my category, put in my custom fields, my description, so it just makes it a little bit easier so you don’t have to manage that. You don’t have to remember to do it every single month. So definitely recommend utilizing the repeat expenses.

And our fifth and final option is refund to company. There’s a couple reasons you will be using this. One, if you have a refund on a corporate card. So maybe you went and you bought a computer at Best Buy and then you had to return it, you get the credit on your company card, your accounting team is going to need to take… will need to account for that. So being able to keep this payment method as corporate card.

So say we’re getting $1,000 back. And then they will be able to return computer and create this expense. And now our accounting team will get this information. They will know that there’s a credit on your card.

If you are returning something that was on a reimburse or on your personal card, it’s handled a little bit differently. So say you were already paid out for something that you bought but then that got returned so you actually owe money back to the company. So we would be able to put in how much we owe. So we’ll use Best Buy as an example here again. So maybe we return something for $50 for supplies, returned charger and cable.

What we at TravelBank will do now is if I were to be submitting a reimbursable expense report and my reimbursements were $200 but I submitted this refund to company for $50, I would only be reimbursed $150. So TravelBank will take that, make that work a lot easier for you and your admin so you don’t have to worry about writing them a check or paying them back.

It only works in this way if your reimbursable expenses are higher than what the refund to the company is. So say I am submitting a refund to the company for $50, I owe my company $50 but I am only submitting $20 for reimbursement, so I would not get any reimbursement back and I would still owe my company $30. If that is the case, then you just need to work with your company directly. So chat with your manager or your admin and ask them how they want you to pay that extra $30 back. But like I said, if the refund to the company is less than what you’re submitting for reimbursement, we will handle it all within TravelBank.

Those are our five different types of manual expenses that we can add, and then of course QuickScan. When we are looking at our expenses and transactions tab here, we can also add a receipt directly. So we can select a file or we can even drag and drop a receipt directly. If you hover over the add receipt, it will add the receipt in there for me. I can select a category directly from this field or from this page. I can see if it was a refund, a corporate card, if it was mileage, if it was round trip or not. And if it is a corporate card, I can see what the last four digits of the card are, so in the event that you have more than one card. And then like I pointed out, once we are seeing this red on the side with all the exclamation points, that means that there is missing information so I would not be able to submit those expenses until that is cleaned up. But I do of course want to spend a little bit of time right now on the merging section.

So if your company is using a corporate card feed set up, so how your corporate card transactions are automatically going to pull into this section, they typically will require you to merge your transactions and expenses. So what does that mean? As you can see, this Marriott expense here for 325, we click into here, and how it says “Auto-completed expense.” My merchant’s locked, my date’s locked, my amount and my payment method. This is all coming directly in from the corporate card feed.

So I would have two options. One, I could go ahead and just fill in all this required information, I can save the expense and it’s good to go. But if I have already gone in and I created a manual expense, but I won’t actually be able to submit this until it’s merged to the transaction. So why do we do this? This makes it so you are not accidentally submitting duplicate expenses.

Since corporate card feeds will take a couple days for the transaction to actually post, it’s the same way with your personal card. You might go use it for dinner tonight, it’s not going to post officially to your card statement for a couple of days. But there are people that they’ll be on their TravelBank app, they’ll go out to lunch, they’ll automatically take a picture of that receipt, they’ll put in all of their information just so they get it done right away and then we’re getting that transaction from our corporate card feed two to three days later.

We wouldn’t want you to be submitting that expense that you created right when you had lunch and then also submitting the transaction from the card feed. So that’s why we do require the merge. So this top one here with the red icon… Sorry, I did not mean to click that… With the red icon, this is the expense that I added myself. With the blue icon, this is the one that came over from my credit card feed.

So I can merge a couple ways. I can go in directly to the expense and click merge here. I can click merge under card, or I can also just select the two. You can select the two, we can click merge. And then as long as everything matches up, you’ll be able to merge the two. So making sure that the amounts are the same, the dates are the same and then we’ll be able to go ahead and merge those two. If I were to try to submit this expense without merging it, I just won’t be able to. Hotel for a conference. It will still tell me that I am missing information here.

So it says we have up the top there missing transactions, so that merge is going to be required. As we’ve seen on a couple different line items here. So for example, this expense, because it did come from the corporate feed, as you can see, we do not have the delete button, but since this is an expense that I manually created, I do have the option to delete. So if you’re wondering why can I delete some and not others, that’s the reason behind that.

But let’s go ahead and we can submit our expense report. So we can add… We have these two expenses that are completely ready. We have not missing anything. So we can either assign to report here, so they can be in general expenses if we’ve already created one, you can add it directly in there. And then under this report section here is where we can go ahead and create.

So for our office hours, go ahead sign to report. And then under our report section, we will always be able to track where our reports are. So that one that we just created is an active report. I’d be able to submit from here, I can add a comment, I can click directly into the expenses or transactions here and be able to make any edits.

I can add directly into the expense report. I can delete it if I want to edit it, that will just be changing our name. And then if I want to generate a PDF as well, I can do that from here. For reports that have been submitted, so this top one here, I submitted an expense report while I was traveling for meals. This was returned to me, so it’s telling me up at the top here, the expense report was returned. I’m able to see by the person that reviewed it exactly why it was returned. So this one, I’m over $9 over. So if we want to go ahead, we can change the amount on here. So since I’ve spent a little too much there, we can edit this and then we can go ahead and submit our expense report again.

See, it catches when you were missing something there. So as you can see, I was missing that expense or the custom fields, so that’s why I was not able to submit. Now, we can go ahead submit. And you’ll be able to track the full status of your expense report. So anytime you are wondering, “Hey, why is my expense report not been fully approved? What’s going on?” If you go into the report, you’ll be able to see when it was submitted and who it’s waiting approval by. The approval process is set up directly by your company. So they’ll put in who needs to approve specific reports, whether it’s your manager, the finance team, different teams if you’re putting a expense over to their team’s budget.

You can also add in any comment, we can generate a PDF, and maybe I noticed that something was wrong with my report. I can always unsubmit it as well, make the edits and then submit it again.

Under reports, I can also see what reports have been completed. So anything that’s already been paid out. And just note that you’ll be able to see all of this on the mobile app, too. So definitely want to make sure you download that for both Android and iOS. So I would be able to create all of those expenses. I’d be able to submit the expense reports, see any of my pending reports.

If you do have any questions whatsoever when you are submitting a report, you can use this Chat With Us button in the bottom left-hand corner too and get directed to our product support and they’ll be able to answer any questions around the functionality, or maybe if you ran into a challenge. Just note if it is company-specific, so around your policies, the approval process, like why is this person approving it, just go ahead to your manager and they’ll be able to answer it from there.

So Jot, I am going to switch this over to you now so we can learn a little bit more about the QuickScan as well.

Jot:

Thank you so much for that fantastic demo, Kate.

Okay everyone. So I wanted to do a design deep dive around our QuickScan feature. So like everything we do at TravelBank, this is a cross-functional team effort. In this case, it was a joint venture across Product, Engineering, and Design orgs. Brenna Casserly is our PM, Jason Cruz, our Engineering Manager, and our very talented Ayda who actually designed it.

So before we ever get into any pixels or interactions or drawings, we always want to look at the key areas of opportunity. And we had looked at support tickets, qualitative interviews, quantitative data, and really pinpointed three areas that we wanted to focus on when it came to QuickScan. We really wanted to enable our customers to be able to close their books faster, which means that your finance team is going to be more efficient because expenses are going to be submitted earlier with less employee effort, but also you’re going to have more productive employees. They have to spend less time actually creating expense reports, which can be so cumbersome and it takes away from the day-to-day responsibilities that an employee may have.

And last but not least, we really want our customers to be able to easily control their corporate spend. So now your admins and finance decision-makers can easily track spend across multiple departments, multiple employee groups.

So after we had an understanding around our areas of opportunity, we actually mapped out the underlying system. So design, product engineering get together and they’re going through the system piece by piece to get an understanding of how a feature like QuickScan can be integrated into the already fantastic software suite that TravelBank offers.

I also wanted to mention that we’re considering multiple platforms when we design anything in TravelBank. So in this case, QuickScan is available across the web, it’s also available on mobile where employees are on the go. And really, you end up with maximum efficiency for both admins and employees. Employees are submitting expenses, admins are tracking expenses and overall spend levels.

So here, you can actually get a sense of how the design was iterated upon over and over until we ended up at a place that was quite fantastic. So I’m scrolling through different versions here. And you can see how the visual treatment will change, the colors, the shapes, the icons. Different visual anchors are placed differently till we end up with a composition that would be usable by the maximum number of employees and admins.

As I’m scrolling through, you can see that the perspective and the confidence and the treatment grows. Here, you’re taking a look at a web prototype of an employee dragging a few Amazon receipts. They can keep separate or they can combine. In this case, the user has chosen to combine. Our technology is scanning the information and adding it to a report. Very simple. In a matter of seconds, this employee has essentially captured the information from multiple receipts.

Overall, there’s lots of iterations and lots of user testing. So 14 plus design iterations to get to the final destination. And we also conducted six user tests and some AB testing to have full confidence before we release this feature. Thank you so much for handing over the mic, Kate. I’ll pass it back to you.

Kate:

Thank you, Jot. Always good to see exactly what goes into adding in some new features. So let me go ahead. We have had a few questions come up throughout the presentation, so I do want to answer those live for those that are not looking at the Q&A.

So one question that we got, really good question here. “Do you recommend doing the QuickScan even if the expense isn’t showing up in TravelBank yet? There’s a day or two delay.” And as Lindsay stated, she would recommend and we would all recommend to use QuickScan in order to use our OCR technology. The QuickScan technology captures the merchant, the date, the amount and invoice plus the tip, if you are using this for like a restaurant receipt in the description field. And because these details will auto-fill easily, you will have your receipt ready and fully completed to do an auto merge once your card transaction imports into TravelBank. So definitely use the QuickScan, it will just make your life a lot easier to not to type all that info in.

There was a question here, “Where was the add stop selection on mileage?” So when you go ahead into the mileage and you put in your start address and your end address, there is an option in there that says, “Add stops.” If you do select that it’s a round trip, that just goes away just because the stops wouldn’t necessarily be round trip. And Lindsay, thank you. I see that you put in that Help Center article, so support.travelbank.com is definitely a good place to put in these questions and you can get our support article access from there.

Another really good question here from an admin. “So as an admin, is there a way to disable the automatic description of an invoice number when using QuickScan and have this box the user’s responsibility?” So Lindsay’s response here, really, really great one. I recently heard from a client they wish to disable this as well. Short answer, we just can’t do it at this time. The auto population of the invoice number occurs when somebody uses the QuickScan technology when uploading a receipt and create an expense. Myself and Lindsay on the customer success team, we will definitely send this back to feedback to our product team. We would love, if you have feedback like this, definitely send it to us. We’d love to hear it. Right now though, we recommend approvers add comments on the expense report or return the report to the submitter with coaching around the details you wish to see in the description box based on your company policy and processes.

We recommend doing it this way by returning that report instead of editing it for them, it will just really help them understand exactly what you’re looking for when they submit an expense report so then you don’t have to edit all of them. And then as they submit the next one, they’ll know exactly what’s required and you won’t even have to reject it at that point.

We have a question here about the repeat expenses. “So will the repeat feature auto-merge for corporate card transactions? What happens if the amount varies each month?” So the repeat expenses feature will auto-merge with a credit card transaction when a user selects non-reimbursable, and also enters the date and amount of the expense that it is an exact match to the credit card transaction. If all of that aligns, the repeat expense should auto-merge. If they don’t, then the merge can be done manually once that transaction has been imported. So to answer your question, too, if what happens if the amount varies each month, as Lindsay said, as long as those amounts are matching up, then it should auto-merge.

If your amounts are varying each month when you do get that email saying, “Hey, we’re adding in your repeat expense,” you can go in and change that amount. So then it would just depend if you’re doing that every single month, maybe it makes more sense not to do the repeat expense. So that’s completely up to you, but you can go ahead and edit that amount if you need to, if it is different.

“Would you say that it’s best to create an expense report at the end of a trip or daily as I go? Is there any extra value in submitting more frequently than once per trip?” To avoid losing receipts, we definitely recommend uploading them right after you make your purchase. That way, you can just scan it and forget it. Depending on if your organization is using a credit card feed, as I mentioned, there may be that two to four day delay from when your credit card transactions import into TravelBank and then have them auto-merge with your receipt. And then of course, if you use the new QuickScan technology, it’s going to auto-populate those fields for you.

So we do recommend, in terms of submission, just follow your company’s policy timelines. So some companies that want you to be submitting expenses once a week, some want you to be submitting it once a month. So really talk to your admins, your managers, or just get a copy of your expense policy for your company so you know exactly when they want you to be submitting.

Two more questions here. “I do not see QuickScan as an option. Is this only a paid feature??” Yes. So right now this, if you do have a paid contract with TravelBank, you will see QuickScan.

“And then if I book travel in TravelBank, sometimes I see the expenses automatically created and sometimes it’s not. Are there certain rules around when it is automated?” Really good question. So for those of you that are using TravelBank for both travel and expense, as long as the travel is paid for within TravelBank, we will upload that receipt to your expense for you. So for example, flights, flights are always going to be paid at the time of booking. And then for hotels we have the prepaid hotels. So if you are booking a prepaid hotel, that receipt’s going to be coming directly from TravelBank. If you are booking a pay at the hotel rate, since you will be paying at the time of check-in, you will be getting that receipt directly from the hotel, not from TravelBank. So we just wouldn’t be able to upload that receipt automatically. That’s when you would want to go in and either use the QuickScan or whatever method that you want there to get the information in. But that’s a very good question, for those that are using travel and expense.

And we see one more question popped in here, too. “How soon should I see my reimbursement?” Always a very hot question. This is completely dependent on your company. So you will either get reimbursed on a daily basis, twice a month or monthly. So if you do have questions about when you’ll be reimbursed, reach out to your manager or admin. But the really nice thing about TravelBank is in the way that we saw who we were waiting for to approve our expense report, TravelBank will put up there when your reimbursement is going to be coming. So you’ll be able to see that information. You just want to make sure that under your account, you put in your bank account information just to not hold it up.

“Where do I change my reimbursement account? And does this update happen instantly?” Yeah, let me actually… Let’s jump back in the platform real quick just to answer this one. I pull up my site again. So when you do put in your bank account, you will have to do just verify your account through micro-deposits. So if you are putting in a new account there, just making sure that you are keeping an eye on it. So here, let me share my screen one more time here.

And as I mentioned, we just of course cannot pay out your reimbursement until we have all this information. So let’s share our screen. So under My Account and under Expense Management, this is where we can sync our reimbursement account.

We can go ahead and click sync. We do use Plaid for this. So with Plaid too, we have, like if you use Venmo for example, Venmo will use Plaid to connect, and then go ahead and continue. And you’ll just go through this widget to put in all of your information. So you can choose how you’ll link your bank account. So instantly, this one you’ll just log right into your bank or you can do it manually by putting in your account and routing numbers. This will take one to two days to verify. So if you are looking for your reimbursement very quickly, definitely choose this top one. But once you do get this set up, your bank account information will be saved. You’ll have no issues with reimbursement. If you do have a new account, you change banks or anything like that, you’ll just go back into this expense management section and you can change your bank account there.

If other questions do come up, you can always reach out to your customer success manager or you can go ahead and email success@travelbank.com. That goes to both mine and Lindsay’s team, as well as so the other customer success managers will see those questions as well.

We do have our support team so they can be reached via chat. So using that Chat With Us feature in the bottom left corner of the desktop. Also available on the mobile app. You can also go to support.travelbank.com. That is where you’ll be able to see our frequently asked questions. So if you have questions around functionality, how do I add stops into my mileage reimbursement? Questions like that will be directly in our support website.

And then product updates, so similar to how we just had QuickScan come out, we always want you to know what features have just been released, what they include, how to use them, who they’re for. So if you go to travelbank.com/whats-new, we’ll upload all of our product updates there. If you are a part of our commercial rewards program, we do have travelbank.com/whats-new-commercial. So Commercial Rewards Clients, you’ll want to just go to that URL.

So thank you everybody very much for joining this week’s Office Hours. We, of course, will send out some more emails with more topics as far as what we’re going to cover in Office Hours. If you are using our travel platform as well, we do cover a lot of our travel features within Customer Success Office Hours. But if you do need anything, please just reach out to us, reach out to our team either with the Chat With Us, reach out to your customer success manager, or you can email us at success@travelbank.com. But thank you everybody. I hope everybody has a good rest of your day.