Live Updates: Travel Waivers and Cancellation Policies Due to Coronavirus Impact

By TravelBank

Now covering 163 airlines

Last updated 3/19/20 AT 3:15 PM PT.
We’re continuously updating this page as new information becomes available about COVID-19 and its impact on travel. 

Latest News About Coronavirus

Coronavirus disease 2019 (COVID-19) continues to spread globally, infecting tens of thousands of people. The disease originated in China, where there is the highest number of confirmed cases to date, but it is now impacting dozens of countries, making many cautious to travel.

The United States is expanding travel restrictions from China to Iran and heightening a travel advisory for certain regions of South Korea and Italy, according to Vice President Mike Pence on Saturday. The US has already put screening in place for anyone traveling from China, and now new screening procedures have been announced for people traveling from other “high-risk countries.”

U.S. ANNOUNCES LEVEL 4 TRAVEL ADVISORY

UPDATED AS OF 3/19/20 at 3:15PM PT: The U.S. Department of State advises U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period. U.S. citizens who live abroad should avoid all international travel. Many countries are experiencing COVID-19 outbreaks and implementing travel restrictions and mandatory quarantines, closing borders, and prohibiting non-citizens from entry with little advance notice. If you choose to travel internationally, your travel plans may be severely disrupted, and you may be forced to remain outside of the United States for an indefinite timeframe.

If you need assistance with booking a flight to return to the U.S, contact our customer experience team at reservations@travelbank.com. Please note there might be longer wait time due to higher than normal demand. Learn more about how TravelBank can support your business travel here.

Additional information on the Level 4 Travel Advisory can be viewed here.

U.K. AND IRELAND FLIGHT BAN

UPDATED AS OF 3/15/20 at 12:00PM PT: On Saturday, March 14th, the US government announced it will be expanding its travel directive to include travel from the UK and Ireland, effective midnight on Monday, March 16th.

Under the directive, foreign nationals with 14-day prior travel within the UK and Ireland will not be eligible to enter the United States.
US citizens, Legal Permanent Residents and certain family members (and other limited exceptions) will be allowed to enter the US through one of the 13 CDC-approved airports and will be subject to a health screening upon arrival:

EUROPEAN FLIGHT BAN

As of 11:59 p.m. Eastern Daylight Time on 13 March 2020, the United States government will prohibit non-US citizens from the European Union’s Schengen Area or those who have visited the Schengen Area in the previous two weeks from entering the United States for the next 30 days. The Schengen Area includes Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

U.S. citizens and Lawful Permanent Residents will still be able to enter the country through CDC-specified airports.

If you have further questions or need assistance, contact our customer experience team at reservations@travelbank.com. Please note there might be longer wait time due to higher than normal demand. Learn more about how TravelBank can support your business travel here.

 

RESOURCES TO LEARN MORE ABOUT CORONAVIRUS DISEASE 2019 (COVID-2019)

For the latest news and developments on the spread of this deadly virus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) websites.

For official government travel advisories placed on China, Iran, and other high risk countries, visit the State Department website.

To learn more about how Coronavirus is impacting business travel, read this.

It’s important to communicate travel policy updates in response to Coronavirus. For an example on how to do so, you can view the TravelBank Coronavirus Response Plan for Employees or this list of crowdsourced Coronavirus company policies.

Canceling Bookings Made Through TravelBank

If you’ve booked a flight in the last 24 hours, you can cancel directly on your Trips section in the Travelbank app or on the Travel page. For any other cancellations, please reach out to customer support via chat, email reservations@travelbank.com, or call (866) 682-8785. Learn more about how TravelBank can support your business travel here.

Flight Cancellation and Waiver Policies by Airline

When severe weather or other major uncontrollable events (such as Covid-19) impact your flight and travel dates, you may be able to change your trip with no change fee. To help you navigate the various travel alerts and travel waivers, TravelBank has provided airline resources that you can refer to:

UPDATED AS OF 3/18/20

Supplier Waiver Available Waiver Type Restrictions Airline Contact Terms & Conditions
Aegean Airlines Yes Change Fees Yes 1 833 732 8158 https://en.about.aegeanair.com/media-center/press-releases/2020/aegean-to-offer-greater-flexibility/
Aer Lingus Yes Change Fees Yes 1 800 474-7424 https://www.aerlingus.com/support/flight-disruption-information/
Aeroflot Yes Change Fees Yes 1 866 879 7647 https://www.aeroflot.ru/us-en/news/61706
Aerolineas Argentinas Yes Change Fees Yes 1-800-333-0276 https://www.aerolineas.com.ar/en-us/promociones/detalle/313_important-information-coronavirus
Aeromexico Yes Change Fees Yes 1-800-237-6639 https://aeromexico.com/en-us/notifications-for-passengers
AirArabia Yes Change Fees Yes 06 558 0000 https://www.airarabia.com/en/travel-update-covid-ksa-27feb20
Air Astana Yes Change Fees Yes 7 702 702 44 77 https://airastana.com/kaz/en-us/Information/Important-Notices/Coronavirus-update
Air Austral Yes Change Fees Yes 33 825 013 012 https://www.air-austral.com/en/about-air-austral/whats-new.html
Air Baltic Yes Change Fees Yes +371 6700 6006 https://www.airbaltic.com/en/travel-updates
Air Belgium Yes Change Fees Yes 32 10 23 45 00 https://www.airbelgium.com/en/notifications-centre/
Air Canada Yes Change Fees Yes 1-888-247-2262 https://www.aircanada.com/us/en/aco/home/book/travel-news-and-updates/2020/change-fee-waiver.html
Air Caraibes Yes Change Fees Yes 011 33 3 63 29 73 97 https://en.aircaraibes.com/en/situation-health-coronavirus
Air China Yes Refund or Change Yes 1-800-882-8122 https://www.airchina.us/US/GB/promotion
Air Corsica Yes Refund or Change Yes +33 (0)4 95 20 95 20 https://www.aircorsica.com/
Air Dolomiti Yes Change Fees Yes +39 045 2886140 https://www.airdolomiti.eu/flight-information
Air Europa Yes Change Fees Yes 1 (844) 415-3955 https://billete996.aireuropa.com/informacion-en-relacion-al-coronavirus-covid-19/
Air France Yes Change Fees Yes Air France Contact Page https://www.airfrance.us/US/en/common/page_flottante/hp/news-air-traffic-air-france.htm
Air India Yes Change Fees Yes 1 (888) 634-1407 http://www.airindia.in/images/pdf/Circular-for-passenger-Universal-single-waiver-09FEB20-converted.pdf
Air India Express Yes Change Fees Yes 044-40013001 http://blog.airindiaexpress.in/coronavirus-covid-19-travel-update/
Air Macau Yes Refund or Change Yes (853) 8396-5555 https://www.airmacau.com.mo/#/business-more
Air Malta Yes Refund or Change Yes 1 (866) 668-4820 https://www.airmalta.com/covid-19-info
Air Mauritius Yes Change fees Yes 800-380-6541 / 212-626-6612 https://www.airmauritius.com/docs/default-source/airmauritius_news/covid-19-questions-and-answers---05-march-2020.pdf?sfvrsn=5d7b9fd3_2
Air Namibia Yes Refund or Change Yes +264 61 299 6333 http://www.airnamibia.com/covid-19/
Air New Zealand Yes Change fees Yes 1-800-262-1234 https://www.airnewzealand.com/travel-alerts#IZ9BQSaMelvJkaj9VQst
Air North Yes Change fees Yes 1-800-661-0407 https://www.flyairnorth.com/DealsAndNews/News.aspx?newsID=78
Air Seoul Yes Refund or Change Yes Air Seoul Contact Page https://flyairseoul.com/CW/en/noticeList.do#none
Air Serbia Yes Refund or Change Yes +381 11 311 21 23 https://www.airserbia.com/en/information/flights/travel-information-coronavirus/frequently-asked-questions
Air Tahiti Nui Yes Change Fees Yes 1-877 824-4846 https://www.airtahitinui.com/us-en/updates-march-18th-2020-1000am-pdt-0
Air Transat Yes Change Fees Yes 1-877-872-6728 https://www.airtransat.com/en-US/travel-information-en-us/coronavirus
Air Vanuatu Yes Change Fees Yes +678 20200 or customercare@airvanuatu.vu https://www.airvanuatu.com/travel-info/travel-alerts/novel-coronavirus-air-vanuatu-commercial-policy
AirAsia Yes Refund or Change Yes +91 80 4666 2222 https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Aircalin Yes Change Fees Yes 1-800-380-6541 https://us.aircalin.com/en/file/point-des-mesures-coronavirus-nc-29-01-20201pdf
Alaska Airlines Yes Change Fees Yes 1-800-252-7522 https://blog.alaskaair.com/coronavirus/
Alitalia Yes Refund or Change Yes 1-800-223-5730 https://www.alitalia.com/en_en/fly-alitalia/news-and-activities/news/info-flights.html
Allegiant Air Yes Change Fees Yes 1-702-505-8888 https://www.allegiantair.com/travel-alerts
American Airlines Yes Change Fees Yes 1-800-433-7300 https://www.aa.com/i18n/travel-info/travel-alerts.jsp
All Nippon/ANA Yes Change Fees Yes 1-800-235-9262 https://contact-en.ana.co.jp/app/answers/detail/a_id/6697/~/are-there-special-procedures-of-international-tickets-due-to-the-outbreak-of
Asiana Yes Change Fees Yes 1-800-227-4262 https://flyasiana.com/C/US/EN/customer/notice/detail
Austrian Yes Change Fees Yes 1-800-843-0002 https://www.austrian.com/Info/Flightinformation/Travel%20Alerts.aspx?sc_lang=en&cc=US
Avianca Yes Change Fees Yes 1-800-284-2622 https://www.avianca.com/us/en/about-us/news-center/avianca-news/protection-measures-for-passengers-covid19/
Azerbaijan Airlines Yes Refund or Change Yes +99 412-598-88-80 https://www.azal.az/en/article/544
Azores Airlines Yes Change Fees Yes 011 351 296 209 720 https://www.azoresairlines.pt/en/covid-19
Azul No N/A N/A 1 (888) 587-2985 https://www.voeazul.com.br/en/home
Bamboo Airways No N/A N/A 1-877-391-6188 https://www.bambooairways.com/vn-en/company/press-and-news/latest-news/?category=117
Bangkok Airways No N/A N/A +66 (0) 2270 6699 https://www.bangkokair.com/PressRelease
British Airways Yes Change Fees Yes 1-800-247-9297 https://www.britishairways.com/en-gb/flights-and-holidays/flights/book-with-confidence
Brussels Airlines Yes Refund or Change Yes 1-800-401-1801 https://www.brusselsairlines.com/com/misc/AlertMessageDetail.aspx
Caribbean Airlines Yes Change Fees Yes 1-800-920-4225 https://www.caribbean-airlines.com/#/travel-alerts/covid-19-virus-advisory
Cathay Dragon Yes Change Fees Yes 1-800-233-2742 https://www.cathaypacific.com/cx/en_US/travel-information/travel-preparation/travel-advisories/notice-regarding-travel-restrictions.html?cxsource=roller
Cathay Pacific Yes Change Fees Yes 1-800-233-2742 https://www.cathaypacific.com/cx/en_US/travel-information/travel-preparation/travel-advisories/notice-regarding-travel-restrictions.html?cxsource=roller
Cayman Airways Yes Change Fees Yes 1-800-422-9626 https://www.caymanairways.com/cayman-airways-extends-and-adjusts-change-fee-waivers
CEBU Pacific Air Yes Refund or Change Yes +632 8702-0888/+6332-230-8888 https://www.cebupacificair.com/en-us/pages/travel-advisories
China Airlines Yes Refund or Change Yes 1-800-227-5118 https://news.china-airlines.com/emer_area/info_en.aspx
China Eastern Yes Refund or Change Yes 1-855-589-5530 https://us.ceair.com/newCMS/us/en/content/en_News/TravelAlert/202003/t20200318_14377.html
China Southern Yes Change Fees Yes 1-888-338-8988 https://global.csair.com/US/GB/GYNH/NEWC?NEWS_CATEGORY=596&SELECTED_NEWS_ID=news20200211
Condor Yes Change Fees Yes 1-866-960-7915 https://www.condor.com/us/flight-preparation/travel-advice/latest-travel-updates.jsp
Copa Airlines Yes Change Fees Yes 1-800-359-2672 https://www.copaair.com/en/web/us/coronavirus-measures-travel-with-confidence
Croatia Airlines Yes Change Fees Yes +385 1 66 76 555 https://www.croatiaairlines.com/important-notice
Czech Airlines Yes Change Fees Yes 1-855-359-2932 https://www.csa.cz/cz-en/travel-notice/
Delta Air Lines Yes Change Fees Yes 1-800-221-1212 https://news.delta.com/what-were-doing-delta-takes-action-customers-following-covid-19-outbreak
easyJet Yes Change Fees Yes +44 330 365 5006 http://www.easyjet.com/en/help/easyjet-holidays/coronavirus
Edelweiss Air Yes Refund or Change Yes +41 (0)848 333 593 https://www.flyedelweiss.com/EN/alerts/Pages/information.aspx
Egyptair Yes Change Fees Yes 1-800-334-6787 https://www.egyptair.com/en/about-egyptair/news-and-press/Pages/EGYPTAIR%20change%20reservation%20policy%20.aspx
EL AL Yes Change Fees Yes 1-877-995-0677 https://www.elal.com/en/About-ELAL/About-ELAL/News/Pages/Corona-Feb2020.aspx
Emirates Yes Refund or Change Yes 1-800-777-3999 https://www.emirates.com/us/english/help/covid-19/
Ethiopian Airlines Yes Refund or Change Yes 1-909-328-6127 https://www.ethiopianairlines.com/aa/en/breaking-news/updates-and-health-advisory-on-the-covid-19-virus
Etihad Yes Refund or Change Yes +61 1300 532 215 https://www.etihad.com/en-us/travel-updates/covid-19
Eurowings Yes Change Fees Yes +49 (0)221 599 882 22 https://www.eurowings.com/en/information/news-help/current-information.html#message_1
EVA Air Yes Refund or Change Yes 1-800-695-1188 https://www.evaair.com/en-global/emer/2019-nCoV.html
Fiji Airways Yes Change Fees Yes 1-800-227-4446 https://www.fijiairways.com/en-my/flight-information/travel-alerts/?utm_source=browser
Finnair Yes Refund or Change Yes 1-877-757-7143 https://www.finnair.com/us-en/flight-information/travel-updates
flydubai Yes Change Fees Yes +971 600 54 44 45 https://www.flydubai.com/en/contact/operational-updates
FlyOne Yes Refund or Change Yes +373 22 022 777 https://flyone.eu/en/About-FLYONE/News/2020/03/11/Important-information-COVID-19
French bee Yes Change Fees Yes 1-786-460-2910 https://us.frenchbee.com/en/nos-alertes
Frontier Airlines Yes Change Fees Yes 1-801-401-9000 https://www.flyfrontier.com/alert/?mobile=true
Garuda Indonesia Yes Change Fees Yes 1-800-342-7832 https://www.garuda-indonesia.com/id/en/news-and-events/kebijakan-operasional-terkait-covid19.page
Gol Yes Change Fees Yes 1 855 862 9190 https://www.voegol.com.br/en/information/gol-advisory/coronavirus-please-read-the-guidelines-for-international-flights
Gulf Air Yes Change Fees Yes 1-888-359-4853 https://www.gulfair.com/covid19?__cf_chl_captcha_tk__=52fa5031431c7dd9055553ea2c748b2f6cbb714e-1584572107-0-AR8g3oEYr4PkEqjVGUScmaTO4ke1xNY58LloDZzdRAeN6GTKZePlC8XF9WIoR-4U5kDpspu997jaUpzL-2MuZaqVdL2qnN7LUW4XobwHjJBdVnFOhZAiM9XRXHS54dA75pkaOWHB6VwJCX4ayWanaOl1nu_ZRRWaqBPJ8tanP6RnuYPes1cWG_diXG-i7flc-H5qi2jPMZ979ln4HpHnoYnfSOYIPIAR0gFBRv-XOObu93BMZpnwexlFWiylhWf6OmngVPCgpNdO6N_W8bQg7NnJLgW4s8M1bvpg2y2DD6-otWcF5JBCV1YusCRy4vDB8F1VvKIVXNyMYXdZ-d5FCzxVnny0xmUApuO8JNahzL5ansAOKewtvd89EI0mOwnONzc3go1WFtDXK-QdgoG-5nhpVvWunT8mpUOAIZoD-YFLML5nJ2vxl800OW7QoC1R5EFe_Vst--7_Sfha06290oE
Hainan Airlines Yes Change Fees Yes 1-888-688-8813 https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=US&SITE=CBHZCBHZ&LANGUAGE=US&PAGE=NEWS
Hawaiian Airlines Yes Change Fees Yes 1-800-367-5320 https://www.hawaiianairlines.com/coronavirus
HK Express Yes Change Fees Yes 1-855-298-4316 https://www.hkexpress.com/en-hk/your-trips/important-travel-notice/
Hong Kong Airlines Yes Change Fees Yes 1-855-393-3880 https://www.hongkongairlines.com/en_HK/special_news/detail?id=10005576403
Iberia Yes Change Fees Yes 1-800-772-4642 https://www.iberia.com/us/latest-update-of-our-flights/
Icelandair Yes Change Fees Yes 1-800-223-5500 https://www.icelandair.com/support/covid-19/faq/
IndiGo Airlines Yes Change Fees Yes 1-844-297-3904 https://www.goindigo.in/information/corona-virus-travel-restrictions.html
InterJet Yes Change Fees Yes 1-866-285-8307 https://www.interjet.com/en-us/information/important-notice
Japan Airlines Yes Change Fees Yes 1-800-525-3663 https://www.jal.co.jp/jp/en/info/2020/inter/200127_02/index.html
Jeju Air Yes Refund or Change Yes +82 1599-1500 http://www.jejuair.net/jejuair/en/com/jeju/ibe/news/notice/notice_detail.do?page=1&bbs_id=2890&bbs_type=EDT&nSearch=
Jet2 Yes Refund or Change Yes 011 44 20 3059 8336 https://www.jet2.com/flights/incident
JetBlue Airlines Yes Change Fees Yes 1-800-538-2583 https://www.jetblue.com/travel-alerts
Jin Air Yes Change Fees Yes +82 2 1600 6200 https://www.jinair.com/company/announce/announceView?anceSeq=21357&searchWord=&searchKey=&page=1
JSX Yes Change Fees Yes 1-800-435-9579 https://www.jsx.com/travel-alerts
Kenya Airways Yes Change Fees Yes 1-866-536-9224 https://www.kenya-airways.com/coronavirus-travel-updates/en/
KLM Royal Dutch Airlines Yes Change Fees Yes 1-800-618-0104 https://www.klm.com/travel/us_en/prepare_for_travel/up_to_date/flight_update/index.htm
Korean Airlines Yes Change Fees Yes 1-800-438-5000 https://www.koreanair.com/global/en/about/news/travel_info/2020_01_WUH.html
Kulula Yes Change Fees Yes 011 27 11 921 0500 https://www.kulula.com/coronavirus/covid-19
La Compagnie Yes Refund or Change Yes 1-800 218-8187 or contactny@lacompagnie.com https://www.lacompagnie.com/EN/booking/health-measures/#
LATAM Yes Change Fees Yes 1 866 435 9526 https://www.latam.com/en_us/experience/coronavirus/
Lion Airlines Yes Change Fees Yes +6280 4177 8899 https://www.lionairthai.com/en/press_release/2020/03/12/Thai-Lion-Air-extend-to-waive-travel-change-fee-in-the-situation-of-Covid-19-Virus-outbreak-in-Japan-Singapore-Mainland-China-and-Taiwan-
LOT Polish Airlines Yes Refund or Change Yes 1 212 789-0970 https://www.lot.com/us/en/current-rebooking-and-refund-information
Lufthansa Yes Change Fees Yes 1-800-645-3880 https://www.lufthansa.com/de/en/flight-information.html
Luxair Yes Change Fees Yes +352 2456-1 https://www.luxair.lu/en/offers/covid-19-last-updates
Malaysia Airlines Yes Change Fees Yes 1 (800) 552-9264 https://www.malaysiaairlines.com/nz/en/campaign/ultimate-flexibility.html
Mango Yes Change Fees Yes 011 27 11 086 6100 https://www.flymango.com/en/news-room/update-on-covid19
Middle East Airlines Yes Change Fees Yes 00961 1 629999 https://www.mea.com.lb/english/about-mea/news-and-press-releases/news-and-press-releases/important-announcement-to-our-valued-customers
Nok Air No N/A N/A 011 66 2 088 8955 https://www.nokair.com/
Norwegian Air International Yes Change Fees Yes 1-800-357-4159 https://www.norwegian.com/us/flight-status/updates/
Norwegian Air Shuttle Yes Change Fees Yes 1-800-357-4159 https://www.norwegian.com/us/flight-status/updates/
Norwegian Air Sweden Yes Change Fees Yes 1-800-357-4159 https://www.norwegian.com/us/flight-status/updates/
Norwegian Air UK Yes Change Fees Yes 1-800-357-4159 https://www.norwegian.com/us/flight-status/updates/
Oman Air Yes Change Fees Yes Oman Air Global Contacts https://www.omanair.com/en/travel-advisory-covid-19-coronavirus-outbreak
Pakistan International Airlines Yes Change Fees Yes 011 92 21 111 786 786 https://www.piac.com.pk/travel-updates-and-information
Peach Yes Change Fees Yes Peach Contacts Page https://www.flypeach.com/en/news/suspension
Pegasus Airlines Yes Change Fees Yes 011 90 850 250 6777 https://www.flypgs.com/en/press-room/announcement
Philippine Airlines Yes Change Fees Yes 1-800-435-9725 https://www.philippineairlines.com/en/faqs/2019novelcoronavirusncov
Porter Yes Cancellation or Change Yes 1 (888) 619-8622 https://www.flyporter.com/en/travel-information/travel-alerts-and-advisories
Qantas Yes Change Fees Yes 1-800-227-4500 https://www.qantas.com/us/en/travel-info/travel-updates/coronavirus.html
Qatar Airways Yes Change Fees Yes 1 (877) 777-2827 https://www.qatarairways.com/en/travel-alerts/COVID-19-update.html
Regional Express Yes Change Fees Yes 011 61 2 6393 5550 http://www.rex.com.au/Coronavirus/
Royal Air Maroc Yes Change Fees Yes 1 (800) 344-6726 https://www.royalairmaroc.com/us-en/Travel-Info/Traffic-information-and-alerts/Royal-Air-Maroc-commercial-measures-considering-the-current-situation-of-the-COVID-19
Royal Brunei Yes Change Fees Yes (673) 2212222 https://www.flyroyalbrunei.com/brunei/en/covid-19-updates/
Royal Jordanian Yes Change Fees Yes +962.6. 5100000 https://rj.com/en/rj-policy-regarding-coronavirus
RwandAir Yes Refund or Change Yes +250788177000 https://www.rwandair.com/information/covid-19-corona-virus-updates-and-travel-guidelines-to-our-network/
Ryanair Yes Change Fees Yes +0818 30 30 30 https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19/flight-change-fee-removed
SAS Yes Change Fees Yes 1 (800) 221-2350 https://www.flysas.com/us-en/traffic-information/message/
Saudia Yes Change Fees Yes 1-800-472-8342 https://www.saudia.com/experience/about-us/corporate-communication/press-releases-and-news/announcement/updates+due+to+coronavirus
Scoot Airlines Yes Change Fees Yes 1 (808) 206-7487 https://www.flyscoot.com/en/announcements/update-on-COVID-19
Silkair Yes Change Fees Yes 1 (312) 843-5333 singaporeair.com/saar5/pdf/media-centre/200315TravelWaiverPolicy.pdf
Silver Airways Yes Cancellation or Change Yes 1 844-674-5837 https://www.silverairways.com/more-information/travel-information/advisories/advisory/covid-19
Singapore Airlines Yes Change Fees Yes 1-800-742-3333 https://www.singaporeair.com/en_UK/us/media-centre/news-alert/?id=is5rire4
South African Airways Yes Change Fees Yes 1 (800) 722-9675 https://www.flysaa.com/za-traveladvisory
Southwest Yes Change Fees No 1-800-435-9792 https://www.southwest.com/Coronavirus/
SpiceJet Yes Change Fees Yes 011 91 98718 03333 https://www.spicejet.com/CoronaVirusTravelRestrictions.aspx
Spirit Airlines Yes Change Fees Yes 1 (855) 728-3555 https://customersupport.spirit.com/hc/en-us/articles/360006469277-What-is-Spirit-doing-to-address-concerns-about-COVID-19-coronavirus-
SriLankan Airlines Yes Change Fees Yes 011 94 77 777 1979 https://www.srilankan.com/travel-waiver-covid-19?fbclid=IwAR0PyawxY58E0VuU6eo2FKr3Qc-XgYzXDPQECpDx9aND0nf6vphhepFP31A
Sun Country Yes Change Fees Yes 1-651-905-2737 https://www.suncountry.com/safety-updates
Sunclass Airlines Yes Refund or Change Yes +45 32 47 72 00 https://dk.sunclassairlines.dk/
Sunwing Yes Change Fees Yes 1 (877) 877-1755 https://www.sunwing.ca/en/promotion/packages/travel-advisory/
SWISS Yes Change Fees Yes 1 (877) 359-7947 https://www.lufthansa.com/de/en/flight-information.html
Swoop Yes Change Fees Yes 1-587-441-1001 https://www.flyswoop.com/coronavirus/
TAAG Yes Change Fees Yes +351 308 800 988 http://www.taag.com/Portals/0/Ficheiros/Comunicados/comunicado_20010101073225.pdf
TAP Air Portugal Yes Change Fees Yes 1-800-221-7370 https://www.flytap.com/en-us/recommendations-covid-19?v=t
THAI Yes Change Fees Yes 66 2356 1111 https://www.thaiairways.com/en/news/news_announcement/news_detail/ticketing-procedures_covid19.page
Tigerair Australia Yes Change Fees Yes 61 3295 2104 https://tigerair.com.au/coronavirus-update-and-travel-alerts
Transavia Airlines Yes Change Fees Yes 011 352 27 00 27 28 https://www.transavia.com/en-EU/update-coronavirus/
TUI UK Yes Change Fees Yes 0203 451 2688 https://www.tui.co.uk/destinations/travel-information/tui-coronavirus-information
TUIfly Yes Refund or Change Yes 020 7048 0143 https://www.tuifly.com/service/aktuelle-informationen
Tunis Air Yes Change Fees Yes (00216 70) 837 000 http://www.tunisair.com/site/publish/content/news.asp?id_news=456
Turkish Airlines Yes Change Fees Yes 1-800-874-8875 https://www.turkishairlines.com/ru-ru/announcements/coronavirus-outbreak/index.html
Ukraine International Yes Change Fees Yes 1-800-876-0114 https://www.flyuia.com/us/en/information/flight-information-during-covid-19
United Airlines Yes Change Fees Yes 1-800-864-8331 https://www.united.com/ual/en/us/fly/travel/notices.html
Uzbekistan Airways Yes Refund or Change Yes +998 71 233-70-36 https://www.uzairways.com/en/press-center/news/air-tickets-refund-cancelled-flights
Vietnam Airlines Yes Change Fees Yes 1-415-677-0888 https://www.vietnamairlines.com/vn/en/news-travel-alerts/travel-alert/0124-VI-Thong-tin-ve-dich-viem-phoi-virus-corona-lien-quan-den-cac-chuyen-bay-cua-VNA-va-JPA
Virgin Atlantic Yes Change Fees Yes 1-800-862-8621 https://flywith.virginatlantic.com/gb/en/news.html
Virgin Australia Yes Change Fees Yes 1-855-253-8021 https://www.virginaustralia.com/us/en/bookings/flight-status/travel-alerts/
Vistara Yes Change Fee Yes 91 9289228888 https://www.airvistara.com/trip/coronavirus-update
VivaAerobus Yes Change Fee Yes 1-866-359-8482 https://www.vivaaerobus.com/mx/info/medidas-covid-19
Volaris Yes Change Fee Yes 1-855-865-2747 https://flights.volaris.com/en-us/faq-coronavirus
Volotea Yes Change Fees Yes 011 34 931 22 07 17 https://www.volotea.com/en/covid-19/
Vueling Airlines Yes Change Fees Yes 011 34 931 51 81 58 https://www.vueling.com/en/flexfly
WestJet Yes Change Fees Yes 1 (888) 937-8538 https://www.westjet.com/en-ca/travel-info/coronavirus
Wizz Air Yes Change Fees Yes 0330 97 0444 https://wizzair.com/en-gb/latest-travel-information
Xiamen Airlines Yes Refund or Change Yes 1-844-629-5557 https://www.xiamenair.com/en-us/index.html?active=0

 

Additional Info from Our Most Traveled Airlines

 

Aer Lingus Logo

AER LINGUS

UPDATED AS OF 3/18/20 at 2:44PM PT: Book with peace of mind with Aer Lingus. Aer Lingus is currently waiving its change fees across all fare types and in all markets.You may re-book to another day of travel by using the Aer Lingus Manage Trip section. Please note the departure destination cannot be changed online.

Additional information on Aer Lingus change waivers, terms and conditions, as well as schedule changes, can be viewed here.

 

Air Canada logo

AIR CANADA

UPDATED AS OF 3/15/20 at 2:50PM PT: When you purchase a ticket between March 4 and March 31, 2020, Air Canada will allow you to make a one-time change to your flight without incurring a change fee up to 2 hours before your departing flight. You can also cancel your booking and credit what you paid against future travel. In both cases any fare difference will apply, any residual value resulting from a lower fare will be lost and all travel must be completed by December 31, 2020.

Changes can be made online, through your travel agent, or by calling Air Canada Reservations at 1-888-247-2262 (Other numbers).

This policy also applies to Aeroplan Flight Reward bookings. Please contact Aeroplan directly if you choose to make changes to your booking.

Additional information on Air Canada’s policies, including terms and conditions, can be viewed here.

 

Airfrance Logo

AIR FRANCE

UPDATED AS OF 3/18/20 at 2:00PM PT: Due to increasing travel restrictions, and faced with a sharp decline in demand, Air France will be reducing its flight capacity by up to 90% over the next few days. This capacity reduction is currently planned to last 2 months. Air France is continuously monitoring the situation to adjust its services in real time.

To help you to adjust your travel plans in light of the ongoing health situation, Air France has put in place exceptional measures throughout its network.

You Want to Plan A Trip: Book your flight with confidence. For any booking made before March 31, 2020, you have until September 30, 2020 to postpone your departure date without change fees, subject to availability of the same fare. Your new trip must begin no later than November 30, 2020.

You Want to Postpone Your Trip: If you have purchased a ticket for a flight departing before May 31, 2020, you have until September 30, 2020 to postpone your departure date without change fees. Your new trip must begin no later than November 30, 2020. Save time by changing your booking online in the “My Bookings” section of our website or mobile application. You can also contact your travel agent.

You Want to Cancel Your Trip: If you have purchased a ticket for a flight departing before May 31, 2020, please contact your travel agency for further information. If you purchased a ticket directly from Air France’s website, please complete the Air France refund form to obtain a travel voucher. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta Air Lines and Virgin Atlantic flights.

Additional details on Air France’s policies, including flight schedule updates, can be viewed here.

 

Alaska Airlines

ALASKA AIRLINES

UPDATED AS OF 3/15/20 at 3:09PM PT: Alaska Airlines has extended their “peace of mind waiver” for guests, including:

No Change or Cancellation Fees for:

Additional information on Alaska Airlines’ change policies, as well as their commitment to guests during these times can be viewed here.

 

American Airlines Logo

AMERICAN AIRLINES

UPDATED AS OF 3/15/20 at 3:17PM PT: American Airlines has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.

Additional information on American Airlines’ change policy, as well as waiver information and travel alerts for Europe, Italy, South Korea, Hong Kong, China, and India, can be found here.

Schedule Changes

American Airlines will implement a phased suspension of additional long-haul international flights from the U.S. starting on March 16. This suspension will last through May 6. This change is in response to decreased demand and changes to U.S. government travel restrictions due to coronavirus (COVID-19). The airline will:

In addition to the international changes, the airline anticipates its domestic capacity in April will be reduced by 20% compared to last year and May’s domestic capacity will be reduced by 30% on a year over year basis.

Additional information on American Airlines’ schedule changes in response to customer demand related to COVID-19 can be viewed here.

 

 British Airways logo

BRITISH AIRWAYS

UPDATED AS OF 3/15/20 at 3:27PM PT: British Airways introduced flexible travel options for the following guests:

You are traveling with BA between March 14 and May 31. You can cancel your booking and receive a voucher for the same value. Your voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure. Get your BA Future Travel Voucher Application here.

You want to make a booking with the flexibility to change travel dates and destination. All bookings made between March 3 to May 31 can be exchanged for a voucher of the same value. Your voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure. Get your BA Future Travel Voucher Application here.

You want to make a booking with the flexibility to change travel dates. There is zero change fee on all bookings made between March 3 to May 31. You can change your travel dates to the same destination up to 12 months from the original booking date. Simply go to BA Manage My Booking and choose the new dates that suit you best. Fare differences still apply.

Additional information on British Airways’ change policies, including terms and conditions, can be viewed here.

 

Cathay Pacific logo

CATHAY PACIFIC

UPDATED AS OF 3/18/20 at 3:21PM PT: In view of the evolving COVID-19 situation, Cathay Pacific is offering you more flexibility, so that you can change your plans easily.

Refunds

In light of the evolving coronavirus (COVID-19) situation, Cathay Pacific is waiving rebooking, rerouting and cancellation fees – so you can change your plans easily and free of charge. Please refer to the Cathay Pacific table here to see if your ticket is eligible.

Free Rebooking

If you booked on or before February 4, 2020 for travel until May 31, 2020 for any ticket to, through or from Hong Kong, you can change your booking with no rebooking or rerouting fees. You may have to pay a fare difference if your new ticket is more expensive, but Cathay Pacific agents will do their best to find you a similar priced fare. You can choose a new date up to December 10, 2020. If you haven’t decided right now, don’t worry – you have until 31 May 2020 to change your ticket. Additional information and terms and conditions can be viewed here.

Additional information on Cathay Pacific’s refund and rebooking policies, as well as travel restrictions, can be viewed here.

 

Copa Airlines Logo

COPA AIRLINES

UPDATED AS OF 3/16/20 at 8:37AM PT: Copa Airlines made their exchange policies more flexible, providing you more options and the confidence you need to continue traveling with Copa. You can make adjustments to your itinerary without change fees. Please contact Copa’s Reservation Center, visit Copa’s Sales Offices or Travel Agencies to request changes, according to the following conditions:

Option A: I want to change my flight date. Copa Airlines allows you to modify the date, flight or route of your trip without the change fee, but fare differences may apply.

Option B: I want to use my ticket for a future trip. You can use the value of the ticket as credit for a future trip. The credit will be valid for one year from the original ticket issue date or until December 31, 2020 (whichever happens first). The change fee for this change will not be charged, however, a difference in fare may apply.

Additional information on Copa’s change policy, terms and conditions, as well as their response to the coronavirus outbreak, can be viewed here.

 

Delta Air Lines Logo

DELTA AIR LINES

UPDATED AS OF 3/19/20 at 9:25AM PT: Delta Air Lines is offering a waiver to assist customers who may be impacted by the Coronavirus situation.

All U.S. Domestic Travel Waiver Information: Delta is waiving change fees for all U.S. Domestic travel (travel solely within the U.S. 50) on tickets issues on/before March 17, 2020 for travel between March 17, 2020 – April 30, 2020. Additional terms and conditions apply.

All International Travel Waiver Information: Delta is waiving change fees for all International Flights (not including travel solely within the U.S. 50) on tickets issues on/before March 17, 2020 for travel between March 17, 2020 – May 31, 2020. Additional terms and conditions apply.

UPDATED AS OF 3/18/20 at 2:10PM PT: To allow additional flexibility in making travel changes, any Delta ticket expiring in March or April which was originally scheduled for travel in March or April is being extended to permit travel until December 31, 2020. Whenever your travel may be, rest assured that all changes will be processed and applicable credits will be issued; if you don’t take your flight, your ticket number automatically becomes an unused eCredit within 24 hours.

Waiver Information

Delta is broadly waiving change fees for travel impacted by coronavirus. That means all travel departing in March or April 2020, as well as all tickets purchased in March 2020.

If your travel is eligible for a waiver, you can move your travel dates and even select a new destination. Please select a flight that begins before December 31, 2020 or your ticket expiration date. Your unused ticket will be applied toward your new flight. If the new fare is lower, you will receive a Delta travel voucher for the difference. If the new fare is higher, the difference will be applied.

Travel Purchased in March

You have the option to change your ticket, one time, and the change fee will be waived. Please note, if your new flight is more expensive, the fare difference will apply. For the best experience, please go to My Trips to adjust your plans before your original travel date. Your new travel should begin before your ticket expiration date. View full terms and conditions here.

Additional information on Delta’s waiver policy, how to change or cancel a flight, as well as travel restrictions and schedule changes, can be viewed here.

View Delta Air Lines customer safety announcement.

 

Fiji Airways Logo

FIJI AIRWAYS

UPDATED AS OF 3/15/20 at 10:30PM PT: Fiji Airways is offering flexibility for guests wishing to change their flights to defer travel without any change fees or hold credit for later travel (a fare difference may apply, especially if partner airlines are involved in the booking).

All passengers with existing or new booking(s) with Fiji Airways (FJ/260) have the following flexibility :

Additional information on Fiji Airways’ rebooking policy, terms and conditions, as well as schedule changes and travel advisories for Australia and New Zealand, can be viewed here.

 

Frontier Logo

FRONTIER AIRLINES

UPDATED AS OF 3/15/20 at 3:33PM PT: Frontier Airlines increased flexibility with waived change/cancel fees.

Additional information on Frontier’s cancel/fee waiver for new bookings and existing bookings, including terms and conditions, can be viewed here.

 

Hawaiian Airlines Logo

HAWAIIAN AIRLINES

UPDATED AS OF 3/15/20 at 3:39PM PT: Hawaiian Airlines expands its flexible ticket change policies, including:

Book New Flights With Confidence. Guests who book any Hawaiian Airlines flights between March 1-31, 2020 may change their travel to a future date without incurring change fees

Travel Waivers for Guests with Existing Bookings. For Hawaiian Airlines guests who have existing bookings and may be concerned about upcoming travel, Hawaiian Airlines has adopted flexible ticket change policies due to the evolving COVID-19 situation.

Additional information on Hawaiian Airlines’ change policies, terms and conditions, as well as information on waivers for travel for Australia, New Zealand, Europe, Japan, South Korea, and China, can be viewed here.

 

JetBlue Airways logo

JETBLUE AIRWAYS

UPDATED AS OF 3/11/2020 at 8:45AM PT: JetBlue is announced they are pleased to waive change/cancel fees for all Customers traveling Tuesday, March 10, through Monday, April 30, 2020 to/from ALL JetBlue destinations. Original travel must have been booked on or before Tuesday, March 10, 2020.

Customers may rebook their flights for travel through October 24, 2020 online in the Manage Flights section of jetblue.com or contact JetBlue prior to the departure time of their originally scheduled flight. Fare difference may apply. For cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for one year from date of issuance.

Additional information on JetBlue’s temporary policy, including terms and conditions, can be viewed here.

 

 

KLM Logo

KLM ROYAL DUTCH AIRLINES

UPDATED AS OF 3/18/20 at 2:21PM PT: KLM has extended the rebooking possibilities to all of their flights. You can now book your KLM flight with the guarantee of being able to change your booking at no extra cost. Please note that this temporary policy does not replace the existing policies to specific destinations.

Rebook Your Flight

If you have booked a flight with a scheduled departure until May 31, 2020, please see below rebooking options KLM can offer you. Please note that this policy does not replace the existing policies for specific destinations. For KLM Package Deals, a different policy applies.

Additional details on KLM’s change and cancel policy, terms and conditions, as well as rebooking policies for the US, China, Italy, India, Kuwait, Bahrain, Singapore and South Korea, can be viewed here.

 

LATAM Airlines logo

LATAM

UPDATED AS OF 3/18/20 at 3:12PM PT: LATAM has enabled a special site on latam.com so you can reschedule your trips with the flexible policies they have developed in response to the COVID-19 crisis. If you have a flight booked between March 17 and May 31, 2020 in countries with border closures and/or state of emergency, you can change your ticket yourself through LATAM’s website. Reschedule your flight here.

Unaffected Flights

If you purchased your LATAM ticket on or before March 14, 2020 and your flight is before April 30, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.

If you purchased your ticket between March 15 and March 31, 2020; you may reschedule your flight without penalties up to December 31, 2020. Any fare difference must be paid.

If you are uncertain about your new travel date, please call LATAM before your original flight date. You are entitled to the option of keeping the ticket value as a personal credit for future travel up to December 31, 2020.

Additional information on LATAM’s change policy, including terms and conditions, can be viewed here.

 

Lufthansa Logo

THE LUFTHANSA GROUP (Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Air Dolomiti)

UPDATED AS OF 3/18/20 at 2:30PM PT: The Lufthansa Group airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti would like to assist you during this time of exceptional circumstances by introducing more flexible rebooking options. The Lufthansa Group’s new extensive waiver policies allow for your individual travel plans and make it easy to find the right flight at the right time. You can choose one of the following options:

Austrian Airlines will temporarily suspend flight operations

The Lufthansa Group carrier Austrian Airlines will temporarily suspend scheduled flight operations as of Thursday, March 19, 2020. Austrian Airlines is thus reacting to the entry restrictions imposed by many countries in response to the massive spread of the coronavirus.

Austrian Airlines will cancel all flights until March 28, 2020, and passengers who have booked a flight with Austrian Airlines during this period will be rebooked on other airlines if possible. Please check the status of your reservation before traveling via austrian.com and make use of their extensive self-service possibilities.

Additional information on The Lufthansa Group’s booking and change policies, as well as information on their schedule changes, can be viewed here.

 

Qantas logo

QANTAS

UPDATED AS OF 3/18/20 at 2:35PM PT:

Booking Changes and Refunds

Customers with existing Qantas bookings on any international or Australian domestic flight until May 31, 2020, who no longer wish to travel, can cancel their flight and retain the value of their booking as a flight credit.

Changing International Flights to Meet Demand

With demand for international travel shifting, Qantas is making changes to a range of international services between late March and mid-September. Some routes are unaffected, while others now have reduced frequency, will be operated by a different aircraft or will be re-routed via a different port. Additional information on Qantas International network changes can be viewed here.

Additional information on Qantas’ schedule flexible changes policies, terms and conditions, as well as schedule changes, can be viewed here.

 

Southwest logo

SOUTHWEST AIRLINES

UPDATED AS OF 3/9/2020 at 12:05PM PT: Southwest Airlines never charges Customers a fee to change or cancel their flight. If a Customer’s plans change, or they decide they no longer want to travel, the funds used to pay for their flight can be applied to future travel – as long as they cancel their flight at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. More information on policies related to travel funds can be found on Southwest.com.

Additional information on how Southwest is monitoring and responding to the Coronavirus can be viewed here.

 

 

Turkish Airlines Logo

TURKISH AIRLINES

UPDATED AS OF 3/18/2020 at 3:28PM PT: Turkish Airlines introduces a zero change fee for international flights so you can plan your trip with more flexibility, comfort and peace of mind.

Plan your flexible flights with zero change fee privilege

For tickets purchased before March 31, 2020, for flights until December 31, 2020 (except for tickets for domestic flights in Turkey and to/from Ercan airport), we introduce a zero fee for changes. If you still do not know the exact travel date, you can cancel the reservation and save your ticket as a ticket with an open date so that you can use it later. When submitting a request for changes to the issued ticket, your first request for changes will be made free of charge. If your travel plans change, take advantage of the zero change fee privilege and enjoy flexible flight conditions. Additional terms and conditions apply.

Additional information on Turkish Airlines’ change policy, as well as schedule changes and travel restrictions, can be viewed here.

 

United Airlines Logo

UNITED AIRLINES

UPDATED AS OF 3/18/2020 at 2:40PM PT:

Travel from Europe. In order to assist customers departing Europe, United Airlines has capped fares to the United States from countries affected by the government-imposed travel policy. If you’re scheduled to travel March 10 – April 30, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you’re traveling. See waiver details.

United Airlines will continue to fly its regular schedule from Europe to the U.S. through March 20, except Houston-London and Denver-London, which United is suspending after March 16. After March 20, United will fly three daily flights to London and Frankfurt, two daily flights to Munich, daily service to Dublin, Amsterdam, Brussels, Paris and Zurich, and four flights a week to Lisbon.

United Airlines will continue to follow the situation in Europe closely and make any changes necessary.

Additional Travel Flexibility

Additional information on United Airlines’ flexible change policy, terms and additions, as well as flight suspensions and schedule reductions can be viewed here.

Virgin Atlantic Logo

VIRGIN ATLANTIC

UPDATED AS OF 3/15/2020 at 4:36PM PT: Virgin Atlantic has extended its flexible no change fees policy:

This means that if your plans do need to change, you can switch your flight to an alternative date with no penalty. Virgin Atlantic will waive the fee for one change. Rebooked flights will be subject to availability and any difference in fare.

You can also choose to re-route on a Virgin Atlantic or Virgin Atlantic Codeshare flight to or from your original destination, or rebook to or from another destination.

Travel must commence by December 31, 2020.

This policy applies to all booking classes (including Economy Light) on all routes in Virgin Atlantic’s international network, and for tickets booked with Virgin Atlantic on their transatlantic codeshare flights with Delta, Air France and KLM. Your flight number will begin with the letters “VS”. It also includes Flying Club redemption bookings.

Additional information on Virgin Atlantic’s change policy, including terms and conditions, can be viewed here.

 

westjet logo

WESTJET

UPDATED AS OF 3/18/2020 at 3:05PM PT: Change or cancel your WestJet flights online using WestJet’s Manage Trips section, and get a $0 one-time fee waiver. Some bookings can only be changed or cancelled by an agent, learn more about your booking’s eligibility.

Cancellation requests for flights that do not meet eligibility requirements can be can submitted using this form. If you were unable to reach WestJet before your flight and decided not to fly due to Coronavirus (COVID-19), you may be eligible for a credit.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

More information on WestJet’s change policy, including terms and conditions, can be viewed here.

 

Rail Waiver Policies

 

Amtrak Logo

AMTRAK

UPDATED AS OF 3/9/20 at 1:47 PM PT: Amtrak announces it is taking the following measures in order to maintain a safe environment and address customer concerns and potential business impact:

If you are planning your Amtrak trip:

For more information on Amtrak’s active measures at this time, please visit: https://media.amtrak.com/2020/03/amtrak-takes-active-measures-to-maintain-safe-environment/

 

Lodging Rates and Cancellation Policies

Hotels are easy to cancel and get refunded as long as you booked a refundable rate. Check whether your hotel stay has a 48-hour cancellation notice requirement or allows you to cancel up to 24 hours before your stay. If your hotel is refundable within your cancellation policy, our agents can help you cancel or change your travel plans.

If you paid up front or selected a discounted non-refundable rate when booking your hotel stay, you may not have a cancellation option. You can read more about the various hotel rate types here.

UPDATE AS OF 3/5/20 at 10:25AM PT: Certain areas around the globe such as Mainland China, Hong Kong, and South Korea have been deemed “high risk” for travel by the State Department, CDC, and WHO due to spread of the Coronavirus. In response, and to help keep travelers stay safe, some hotels are practicing more flexible cancellation policies than usual and waiving change fees. If you have booked an upcoming stay in one of these destinations through TravelBank, please reach out to our team of agents to see what your options are.

BEST PRACTICE FOR NEW HOTEL BOOKINGS

TravelBank offers many refundable rates with flexible cancellation policies up to 24 hours before the check-in date, so when making new hotel reservations select a refundable rate and read over the cancellation policy to understand your options.

 

Airbnb Logo

AIRBNB

Airbnb states that their “extenuating circumstances policy” covers its hosts and guests with eligible reservations who are being impacted by the coronavirus (COVID-19) outbreak. As the situation evolves, Airbnb will be continuously evaluating and updating this policy.

If your trip is covered by the policy, you will have the option to cancel your homes reservation or Airbnb Experience without charge. If you’re traveling from or hosting in a severely impacted area and Airbnb can recognize your location and reservation details as outlined below, you may be notified that your reservation automatically qualifies on the reservation details page. If your reservation is eligible under this policy but you do not have a notification, please contact Airbnb.

Please visit https://www.airbnb.com/help/article/2701/coronavirus-information-and-extenuating-circumstances-policy for further details and updates on Airbnb’s response to Coronavirus.

 

The Godfrey Hotel

THE GODFREY HOTEL CHICAGO

UPDATED AS OF 3/15/2020 at 1:25PM PT: The Godfrey Hotel Chicago is amending its standard cancellation policy for the time being. You can reschedule or cancel your stay up to 24 hours prior to arrival. If you need to make an adjustment, contact their reservations team at 855.649.2200 and they’ll do everything they can to assist.

 

Hilton Logo

HILTON

UPDATED AS OF 3/15/2020 at 12:23PM PT: To assist guests whose travel may be impacted by the novel coronavirus, Hilton has modification and cancellation waivers in place for the following regions:

Hilton encourages guests with questions regarding upcoming reservations to contact Hilton Reservations and Customer Care for assistance. Group customers with current reservations are encourages to contact the respective properties directly.

Please click here to read about Hilton’s commitment to their guests, including its cleanliness and hygiene standards, and Hilton Honors Points expiration policy adjustment.

 

Hyatt Logo

HYATT

UPDATED AS OF 3/15/2020 at 12:35PM PT: Hyatt is allowing more flexibility regarding your upcoming travel, including:

Waiving Change and Cancellation Fees

Hyatt is temporarily adjusting its policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:

For full details and to make arrangements, please call one of Hyatt’s Global Contact Centers or email them at worldofhyatt@hyatt.com.

Please visit htps://www.hyatt.com/en-US/info/coronavirus-statement for further details.

 

IHG Logo

INTERCONTINENTAL HOTELS GROUP (IHG)

UPDATED AS OF 3/15/2020 at 12:47PM PT: IHG Hotels & Resorts shares the actions they have taken in response to the coronavirus (COVID-19) outbreak.

Cancellation Policy & Booking Flexibility

IHG is waiving cancellation fees for existing and new bookings at all IHG hotels worldwide for stays between March 9, 2020 and April 30, 2020. This is in addition to existing cancellation policy measures we have in place, summarized below:

For any stay prior to March9 , 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are traveling to or from:

Groups & Meetings Bookings

IHG will work with customers to manage any changes needed on a case-by-case basis. IHG hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply IHG’s existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:

Best Flexible Rates

For bookings beyond April 30, 2020, IHG wants to remind you of the flexibility already built into their rates and packages that allow guests to amend travel plans as necessary. IHG’s Best Flexible Rate allows guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.

Additional details of IHG’s cancellation and booking policies, as well as additional information on IHG Rewards Club status can be viewed here.

 

Mama_Shelter_Logo

MAMA SHELTER

UPDATED AS OF 3/15/2020 at 1:25PM PT: For any stay until May 10th, Mama Shelter is offering free cancellation until the day of your arrival (3pm local time) for any stay booked between March 13, 2020 and May 10, 2020 included at Mama Shelter Belgrade, Bordeaux, Lille, London, Los Angeles, Luxembourg, Lyon, Marseille, Paris East, Paris West, Prague and Toulouse.

Additional information about Mama Shelter can be viewed here.

 

Marriott Bonvoy

MARRIOTT BONVOY

UPDATED AS OF 3/15/2020 at 12:55PM PT: In response to changing marketplace conditions, Marriott International is committed to ensuring its customers experience flexibility during these challenging times.

For all Marriott International hotels world-wide, Marriott is implementing the following policies:

Additional details of Marriott’s cancellation policy and commitment to customers during these times can be found here.

 

Radisson Hotel Logo

RADISSON HOTELS

UPDATED AS OF 3/15/2020 at 1:11PM PT: Radisson is constantly updating its global cancellation policy to reflect the most recent developments related to the COVID-19 and to offer guests as much flexibility and planning comfort as possible.

Individual Reservations

Leisure Groups, Business Groups and Meeting & Events

If you need to adjust or cancel a reservation, please contact the hotel directly, use Radisson’s online form or contact your travel agent.

Additional details of Radisson’s cancellation policy and commitment to customers during these times can be found here.

 

Virgin Hotels logo

VIRGIN HOTELS

UPDATED AS OF 3/12/20 AT 7:01AM PT: Given the health and safety risks posed by the COVID-19 virus, Virgin Hotels is asking all guests to please review your local authorities’ travel guidance and health advisories related to this outbreak. For the latest guides please visit the CDC travel notice website.

To assist guests whose travel may be impacted, Virgin Hotels will waive cancellation fees or deposits for hotel stays through April 30 for guest(s) traveling from countries with a Level 2 or Level 3 designation from the CDC. For the latest listing please visit the CDC travel information website.

Virgin Hotels encourages guests with questions or concerns regarding upcoming reservations to Virgin Hotels to contact the hotel where the reservation was made for assistance.

 

Windham

WYNDHAM HOTELS & RESORTS

UPDATED AS OF 3/15/2020 at 1:01PM PT: Wyndham’s mission is to make hotel travel possible for all, and that becomes especially important during times of uncertainty. Its cancellation policies for direct bookings are among the most flexible in the hotel industry, with thousands of its hotels honoring no-fee cancellations up to 6 p.m. on the day of arrival. Additionally, Wyndham has enhanced our cancellation policies as follows:

Additional information on Wyndham’s enhanced cancellation policies, as well as additional information on Wyndham Rewards member status, can be found here.