TravelBank Adds New Travel Features, Builds New Customer Service Channel
Earlier this month our team upgraded the expense management experience through the addition of new features such as Card Management and Premium Insights, along with an updated UI and rewards store expansion.
Keeping in line with our commitment to delivering an all-in-one expense and travel experience, we’ve also been hard at work on new travel features that our customers need now and that will be of the utmost importance once business travel volume recovers.
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Unused Ticket Management
Back in April, Business Travel News shared that some travel buyers have at least $1 million in unused tickets. It’ll undoubtedly be one of the biggest problems companies, particularly those with a more robust travel program, face as they resume business travel. To help track and manage ticket credit balances, TravelBank is launching an Unused Ticket Management service for travel post-recovery.
Users and admins will receive updates with their outstanding airline credits so they can ensure they’re used before they expire. As financial managers seek to adjust their travel budgets, this service will be valuable in creating accurate and financially-balanced business travel budgets moving forward.
We know that as our workflows have changed to adapt to remote work, people are spending more time in tools like Slack and Zoom. In addition to being available 24/7 via live chat, email and phone, now users can reach out to our agents via Slack for their travel needs.
Car rentals have gained traction during the pandemic as more SMBs opt for local travel. According to our internal data, business travelers are spending an average of 3.7 days traveling to and from their destinations. As such, we’ve also launched loyalty points for rental cars.
This has been one of our most requested features. Users will now be able to attach a car loyalty program to the reservation when booking on TravelBank, for both personal and corporate loyalty programs.
Looking Ahead on Travel
As a team, we’re excited about travel’s return but know it will take some time. The recent promising news about the ongoing vaccine trials were uplifting but there is still a lot of work to be done. Even after a vaccine is distributed, we envision travel’s return in phases. In the meantime, we’re continuing to build new features with that future in mind and are focused on enhancing the booking experience for road warriors when they’re ready to hit the skies in full force again.