12 Things We’re Thankful for This Thanksgiving

Without your loyalty and your support, we wouldn’t be where we are today. The TravelBank team wishes you all the best, and a very Happy Thanksgiving.

1. Our Incredible Community of Customers

We want to extend a huge thank you to our incredible community of customers. Without you, it wouldn’t be possible for us to do what we do.

This year we continued to serve our customers across multiple verticals such as manufacturing, healthcare, education, technology and beyond. We were also delighted to welcome new customers including Calm, Sendoso, Eastern Airlines, National Center for Learning Disabilities, Passport Health, Concordia University of Nebraska, Nova Medical Centers, Elliott Aviation, and Allen Distribution.

The logos of a number of different companies.

We also want to thank our customer advisors who spent time with us this year. Your feedback has been invaluable and we appreciate your participation so much.

2. Seeing Our Customer Highlighted in this Wall Street Journal Interview

“Traditionally, its employees have had to research and arrange their own travel plans, filing detailed expense reports and logging receipts after each trip. The company used spreadsheets to track expenses. GardaWorld Security Services, US needed a solution capable of streamlining travel management from booking through reconciliation and reimbursement, while maintaining control over policies, budgets and costs. TravelBank’s robust range of features—designed to reduce the time and administration involved with travel, paired with tools for customization and visibility—were a strong fit.

‘Employees no longer have to worry about going to all these different websites to try to figure out their travel—it’s now on one easy platform,’ Crosswhite says. ‘We can get better rates and have better tracking and controls. It’s an all-around improvement to make our employee experience better.’”

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3. Hosting our Customer Advisory Board

This October we felt incredibly grateful to gather with our Customer Advisory Board in Sausalito for three days of discussion, networking, and of course, some enjoyment. This inaugural event not only allowed us to connect with some of our customer advisors, but also marked our first customer event since the pandemic. And boy did we miss gathering together in person! 

We got to hear first hand feedback from customers like Duncan Aviation, Christian Brothers University, and OSF Healthcare and enjoy thought leadership from special guests Jeff Jones, President of Corporate Payments and Treasury Solutions at U.S. Bank, and Charmaine Baclig, Sales Manager for Multi-Channel Agencies at United Airlines. Our leadership team, including our CEO, Duke Chung, alongside our head of partnerships, head of customer success, and director of marketing enjoyed getting to know our customers better, gathering invaluable feedback about our product, and gaining insight into their processes and pain points.

4. Launching Our New Group Travel Offering

Earlier this year we were excited to introduce our newest product and service, Group Travel. With TravelBank’s group travel offering, our customers can tap into our corporate travel experts and proprietary trip budget algorithm to plan and manage your next corporate group travel event. Whether they need help planning a company wide offsite, annual conference, team meeting, or any other group event big or small, we will support their team’s offsite planning team to ensure a memorable, seamless travel experience.  Now all their team has to do is focus on crafting a productive and engaging team building experience. 

5. Launching the U.S. Bank Commercial Rewards Card, Powered by TravelBank

Many businesses still need a simple, end-to-end payment solution that will scale with their team. That’s why we were so excited to power the U.S. Bank Commercial Rewards Card–a card that meets the unique needs of emerging middle market companies, minimizing time and expense, while maximizing control and efficiency. 

Built on the TravelBank platform, the Commercial Rewards Card is the first of its kind, helping companies track, measure and monitor their travel spend and expenses, in real-time, in a way that is completely integrated with existing payment and HR systems and processes. Controls and workflows simplify the expense management process and make it more rewarding.

6. Industry Partnerships

This has been a major year for our industry partnerships, and we are thankful for each of these partners who have helped us foster community within the travel and fintech communities, as well as share our ideas and vision alongside other industry experts. In January, our CEO, Duke Chung, kicked things off at Skift Megatrends, a great opportunity to look ahead at the trends projected for the travel industry each year. Then in February, Duke was interviewed for a Q&A for the Skift website. In April we contributed an article to the Chief Executive Group’s special report on finance automation. Our head of product, Kalyan Vissa, discussed expense data with CFO Dive, and Duke was interviewed by BTN alongside other industry leaders innovating in the expense management space. We also had a great time hosting a breakout session at Skift Global Forum this September.

7. Tech Partnerships

This year we’ve had a number of tech partnerships that we are thankful for and proud of. We integrated with Nitra and Rippling to power gift card redemptions for their respective rewards platforms. With these integrations, their card holders now have the option to redeem their points for gift cards from vendors – including Uber, DoorDash, Amazon.com, Airbnb, Target, Starbucks, and more.

We’ve also been able to announce multiple NDC integrations with various airline partners including American, United, and Lufthansa. These integrations provide our travel customers with more variety for fare types and rates via a direct connection. Travelers are able to select all seat options, including paid seats, directly within the TravelBank app for United, American Airlines, and Lufthansa Group, eliminating the extra step required to contact an agent. And travelers save time with the ability to modify United, American Airlines, and Lufthansa Group flight reservations without agent assistance.

8. Getting Recognized for Best Remote Companies to Work For

It delights us to share that TravelBank has been named one of the best companies for remote workers according to Quartz’s ranking for the third year in a row.

The shift to a distributed workforce certainly came with its growing pains as we adjusted to working from home during a global pandemic. While we missed the banter, collaboration, and perks that came with sharing an office space in San Francisco’s SOMA neighborhood, our team proactively focused on ways to improve the remote work experience for our team, and others, over the past three and a half years. We’re proud to help define what a positive work from home experience can look like.

9. Growing Our Team

This year we were thrilled to welcome nearly 40 new team members, with more than half of them joining in full time capacity. It’s been very exciting to experience the growth that we’ve had at TravelBank, especially given how tough things got for the travel industry in years prior. 

“We’ve had great support from U.S. Bank and we’re able to grow at a pace where we can still maintain our culture. I’m so grateful for this still smaller, but very mighty team we have that has accomplished so much in such a short amount of time!” says Jessica Tropper, Director of People Ops at TravelBank.

10. Delighting Our Customers with Efficiency Features

This year we talked a lot about automating manual tasks, discussed innovation in fintech, and asked CFOs and other business leaders what matters most to them. We consistently heard teams are looking for more efficiency. For that reason we are grateful for the opportunity to delight our customers with efficiency and time-saving features in the TravelBank app, including:

11. Saving Our Customers Money 

Behind efficiency, saving money is another big motivator for our customers. We are thankful to help customers save an average of 25% on their travel and expense program thanks to features like:

12. Product Redesigns

We are always looking to improve our user experience. From redesigning workflows to updating our designs to improve accessibility, we strive to innovate and deliver an intuitive experience that our customers love.